TERMS AND CONDITIONS
Terms and Conditions of Trade
The conditions shall apply to all contracts for the supply of goods or services by ComSatTV, henceforth known as the Company, and shall override and take the place of any other terms or conditions produced or referred to by the Customer. No other terms and conditions shall be included or implied unless previously agreed upon in writing by the Company, and in the event of any conflict or inconsistency between these Conditions and the terms of the Customer’s order, these Conditions shall prevail.
No variation of, or addition to these Conditions will bind the Company, or form any part of the relevant Contract. No order placed may be cancelled, deferred or varied without the written agreement of an authorized representative of the Company.
2.- Subject Matter
Under this Contract the person or company (herein after referred to as the CUSTOMER) who has used the online system for ordering services, authorize the Company to supply the services contracted. The CUSTOMER will pay for the services as indicated.
3.- Contract Terms
A CUSTOMER of the Company ordering services via the online platform, will be able to cancel the present Contract by providing notice, within 7 days of its commencement, and will be reimbursed for the full amount paid.
12-month contract, the CUSTOMER shall be entitled to terminate this Contract by giving 30 days’ written notice by email to firstname.lastname@example.org. There will be no reimbursement or right of claim for equipment or installation charges whatsoever.
4.- Service Price
The price for the service chosen is indicated on our website. The CUSTOMER accepts and acknowledges the price is agreed upon at the commencement of the contract term. Any change in pricing will be communicated one month in advance of being applied.
Prices quoted are exclusive of IVA (which may increase if altered by law after the commencement of the Contract), which is charged at the prevailing rate and which the CUSTOMER shall be liable to pay the Company.
5.- Invoicing and Payment
For 12 month contracts, the Company will invoice annually the price to be paid for the services. If the CUSTOMER fails to make any payment on the due date then, without prejudice to any other right or remedy available, the Company shall be entitled to cancel or suspend any existing contract.
If the client pays all the amounts outstanding and requests the reconnection of the service, the CUSTOMER will have to pay the amount of 50 Euros, as a reconnection charge on each occasion.
6.- Cancellation of Service
Cancellation of the service must be notified by email to email@example.com, one calendar month in advance of the intended cancellation date, without prejudice to other factors covered by the standard contract termination terms.
Claims regarding performance, price, billing and quality of service, as well as any other issues that could arise with the provision of service, should be sent via email to firstname.lastname@example.org.
8.- Privacy of Communications
The Company undertakes to carry out all actions necessary to ensure that the privacy of communications with the CUSTOMER through its network. The Company is exonerated from any liability that may arise from the acquisition by the CUSTOMER or any third party, by recording or telephone conversations, its use of advertising and in general any act or omission not attributable directly to the company.
9.- Release to Third Parties
The personal information and data provided to the Company by the CUSTOMER is solely for the use of the Company, and shall not be passed on to any third party without prior agreement.
10.- Agreement Cancellation
In addition to the reasons provided above, this contract may be cancelled in any of the following circumstances:
- The CUSTOMER delays payment for the period of more than 7 days.
- The CUSTOMER is not entitled to any compensation or refund or other consideration from the Company.
- The termination of the Contract does not exonerate the CUSTOMER from full payment for the service used, up to the date of termination.
11.- Legal Jurisdiction
These Terms and Conditions shall be governed by Spanish Law. The parties agree to submit any discrepancy to the courts where the CUSTOMER is domiciled.
The CUSTOMER acknowledges that the service quality, conditions and the necessary equipment required so that the Service provided by the Company should function correctly. The CUSTOMER states that he has in his possession, or has authorized access to and permission to use such equipment for the receiving of the Service, and exonerates the Company of any failures whatsoever, due to the performance of, or poor quality of CUSTOMER provided equipment.
The Company cannot be held responsible for service interruption, suspension or removal, either temporary or permanent due to adverse weather conditions or other Force Majeure. For purposes of this agreement, Force Majeure, including Act of God, fire, flood, explosion, riot, war, hurricane, sabotage, terrorism, vandalism, accident, third party failure, restraint of Government, Governmental acts, injunctions, labour strikes, and other similar events that are beyond reasonable anticipation and control of the Company.
The company cannot be held responsible for any changes, additions or removals of available channels.
The official language of this contract is English. Where, as a courtesy service to the CUSTOMER, another language is used, the Company is not responsible for misunderstanding due to any errors in translation.
The equipment supplied by the Company carries a one-year guarantee. In case of a fault during the term of guarantee the CUSTOMER is required to return the equipment, with all parts and original packaging, as directed by the Company, in the shortest time possible, all equipment for further investigation and examination. The guarantee shall be rendered void if the Company or its agents identifies or reasonably suspects negligent or inappropriate use as the cause of the equipment failure.
All orders will ship within 2 business days from the date of cleared payment. All packages within Spain will be shipped registered post, outside Spain will be sent via a reputable carrier either DHL, UPS etc. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn’t happen often, but it can happen.
If the shipping address is different from the address provided through our payment gateway please contact us prior to payment. If the payment gateway addresses are different, and no special instruction has been provided, ComSatTV will send the order to the address provided through the website.